We would like to offer our customers clear and well functioning personal services. Therefore if as a Kawe Kapital customer You have propositions or complaints about our services you may contact us.
SUBMISSION AND PROCESSING OF COMPLAINTS
As a Kawe Kapital customer You may submit complaints in any form (oral or written) and via any communication – e-mail, phone our team or by writing to our main e-mail info@kawekapital.ee. The complaint must refer to the circumstances and document that the complaint is based on.
We try to solve complaints without delay and we´ll contact You not later than in 7 calendar days. If it is not possible to solve the complaint within the specified term, we will notify You of the reasons for extending the term and the new due date of response.
As a Kawe Kapital customer You may ask for an additional independent assessment or for solving a dispute from the following supervisory authorities or bodies conducting pre-judicial proceedings (this list is not exhaustive). You may also file a statement of claim with a court.
1. The Financial Supervision Authority. Sakala 4, Tallinn 15030, phone 6 680 500, info@fi.ee
2. The Consumer Protection And Tehnical Regulatory Authority. Endla 10A, Tallinn 10122, phone 6 672 000, info@ttja.ee
3. Data Protection Inspectorate. Tatari 39, Tallinn 10134, phone 6 274 135, info@aki.ee
4. Court according to jurisdiction. Additional information: www.kohus.ee